UFA Handbook Watch

Important: Do not initiate a return or refund directly through Stripe. All fund returns must be coordinated through Odyssey.

How to Request a Return

1. Email Odyssey School Support. Submit your return request and include the student name, amount to be returned, and withdrawal date.
2. Odyssey reviews the request. Odyssey will review the information and confirm the amount that needs to be returned.
3. Your school receives an invoice. Odyssey will email your school an invoice with the amount due and the ACH information needed to submit the payment.
4. Return the funds by ACH. Follow the payment instructions on the invoice to return the funds to Odyssey.

Do not initiate the return through Stripe. Wait until Odyssey provides the invoice and ACH payment instructions.

When Is Payment Due?

Payment is due upon receipt of the invoice, unless otherwise stated on the invoice.

We recommend submitting payment as soon as possible after receiving the invoice.

What Payment Methods Are Accepted?

Returned funds must be submitted by ACH only.

Odyssey does not accept checks for returned funds.

If an Odyssey mailing address appears on your invoice, it is provided for reference and should not be used to mail a payment.

Where Can I Find the ACH Information?

The invoice emailed to your school will include the ACH information needed to submit payment, including:

• Bank name
• Routing number
• Account number
• Amount due

Use the payment information provided on your invoice when submitting the ACH payment.

What If I Have Questions?

If you have questions about requesting a return, the amount being returned, your invoice, or submitting the ACH payment, contact Odyssey School Support.