Parents who believe their reimbursement request was incorrectly denied may submit an appeal through the process outlined below. All appeals will receive a thorough and impartial review by the Odyssey administrative team.
Parents are strongly encouraged to review the UFA Purchasing Guidelines & Reimbursement Policy, the Examples of Extracurricular, Physical Education, and Fine Arts, and the Ineligible Expense List before submitting an appeal.
Eligible Appeals
Appeals may be submitted for reimbursement denials where parents believe:
- The denial was based on incorrect information
- Required documentation was properly provided but not recognized by the system
- The expense legitimately qualifies under program educational guidelines
- Technical or system errors resulted in an improper denial
Appeal Submission Requirements
Timeframe
- Appeals must be submitted within 15 calendar days of the initial denial notification
- Appeals submitted after this deadline will not be considered
Required Documentation
All appeals must include:
- Original reimbursement request details
-
Clear explanation of why the parent believes the denial was incorrect
If you need to include additional or updated documentation for your reimbursement, please submit a new reimbursement instead of submitting an appeal.
Appeal Review Process
- Parents will reach out to the Odyssey Support team with the details of their appeal request (noted above)
- If a reimbursement is determined eligible for appeal, the Support team will file the appeal on the parent's behalf.
- Complete appeals will undergo thorough review by Odyssey staff
- Review will include examination of:
- Original denial reason and accuracy
- Program compliance and educational purpose
- Documentation sufficiency and authenticity
- Consistency with established precedents
Important Notes and Limitations
Non-Appealable Situations
The following denial reasons cannot be appealed:
- Insufficient funds in scholarship account
- Purchases made outside the eligible scholarship year (July 1, 2025 - June 30, 2026)
- Student ultimately not approved for 2025-2026 participation
- Reimbursements submitted after program deadlines (May 31, 2026)
- Expenses for services occurring after June 30, 2026
Appeal Outcome Impacts
- Approved appeals do not guarantee future similar approvals
- Each reimbursement is individually evaluated
Communication During Process
- All appeal communications will be through official Odyssey channels
- Parents will receive email confirmation upon appeal submission
- Final decisions communicated in writing
This appeals process is effective for all reimbursement denials occurring during the 2025-2026 program year and is subject to periodic review and updates.
All appeal decisions are final.
Parents may only appeal once per reimbursement.