UFA Handbook Watch

Getting Started

Ready to expand your reach and serve families across the country? Our streamlined registration process gets you connected to thousands of potential families quickly and efficiently.

Quick Application Process: Starting your vendor journey takes less than 10 minutes per program. Simply use our state-specific application links to submit your registration, providing basic business information and required documentation. Within 2-4 weeks, you'll receive approval status and next steps to submit your offerings.

Why Apply to Each State Separately? Each program operates independently with unique state eligibility requirements and guidelines. While this means separate applications for each state, it ensures your products and services perfectly align with each program's specific needs, maximizing your success of entry and optimization of product spread across every marketplace.

Setting Up for Success

Secure Payment Integration: Once approved, connecting your bank account through our trusted payment processor, Stripe, takes just minutes. This secure integration enables automatic payment processing for all fulfilled orders, streamlining your cash flow with reliable net-30 payment terms. Please view this article for further instructions on how to connect your bank account.

Showcase Your Offerings: Through your dedicated vendor portal, easily upload your products and services for marketplace listing. Each offering undergoes our thorough review process to ensure program compliance, giving customers confidence in their purchases and enabling immediate order processing without delays.

The Vendor Portal

State-Specific Order Management: You will be instructed to use a separate vendor portal instance for each state program that you join. Every portal looks the same, but bifurcates order management on the state level. This tailored approach ensures that you can manage each program's unique requirements effectively while maintaining clear visibility into your performance across all markets.

To access your portal, you can log in with the same link you used to register and apply. Upon your application’s approval, you will receive an email notification alerting you that you are approved and providing instructions on the next steps.

Streamlined Order Management

Efficient Order Processing: Your 'Orders' tab provides complete visibility into your sales. You can access the following functions from this tab:

1. Review incoming orders - View detailed order information and customer requirements
2. Accept orders - Click 'Open' to move orders from pending to active status
3. Fulfill and confirm - Add tracking numbers for products or confirmation details for services

4. Automatic payment - Payment processing triggers upon fulfillment confirmation

   

Real-Time Inventory Control Through your 'Inventory' tab, maintain complete control over your marketplace presence. This includes the capabilities to:

• Update product availability instantly
• Adjust pricing to stay competitive

• Modify service offerings and descriptions

  

Fast-Track to Revenue

For Product Sellers

• Orders appear in your portal immediately upon customer purchase
• Accept orders with one click to begin fulfillment
• Add tracking information to trigger payment processing
  • Provide tracking along with the carrier name (FedEx, USPS, UPS) to complete the order
• Receive payments automatically via your linked bank account
  • Receive payments within the net 30 terms of order fulfillment

For Service Providers

• Providers can offer individual sessions as well as bundles, including several sessions
• Service orders flow directly to your portal for quick acceptance
• Order information includesthe  customer’s direct contact information to help facilitate scheduling
• Please confirm you can fulfill the service ,and then provide us with a confirmation number
• For bundle orders, the confirmation number is uploaded afterthe  first session’s completion
• Confirmation numbers initiate the payment cycle

Ongoing Support 

Comprehensive Resources: Access detailed FAQs covering everything from initial setup to troubleshooting. Our knowledge base grows continuously to address common questions and optimize your vendor experience.

Direct Support Channel: Need personalized assistance? Our vendor support team at vendors@withodyssey.com provides dedicated help for any questions.