UFA Handbook Watch

This article is to let vendors know the process of reporting a refund

Please note that all refunds for the program must be requested and approved through Odyssey. Refunds may be approved if the product is delivered as an incorrect item, or if the item is damaged in transit and there is no additional stock to replace the item.

To ensure the process runs smoothly, follow the steps below:

Step 1: Reach Out to Odyssey Support

To initiate a refund, you must contact Odyssey Support directly via email at returns@withodyssey.com. This is the official way to begin the refund process and ensures that all requests are handled properly.

Step 2: Provide the Required Information

When you email Odyssey Support, please include the following details:

• Parent’s details: Full name and contact information.
• Order information: Include the order number, purchase date, and any other relevant order details.
• Refund reason and amount: Provide a clear explanation of why the refund is being requested and the total amount to be refunded.

Step 3: Odyssey Will Contact the Parent

Once Odyssey Support receives your request, we will contact the parent directly on your behalf to proceed with the refund.

If you have any further questions or require additional assistance, please feel free to reach out to Odyssey Support. You can also refer to our Return Policy  for policy guidelines